Richard Heinzl, MD.
Global Medical Director

WorldCare International, Inc
Richard Heinzl is a physician, humanitarian and entrepreneur whose current focus is technology and healthcare worldwide. He is Global Medical Director for WorldCare International, Inc. the Boston-based telemedicine company. In this role, Dr. Heinzl provides consultation and oversight on the creation and delivery of medical second opinions to WorldCare members, engages with clients worldwide, and contributes to the strategic direction of the organization.
Earlier in his career, Dr. Heinzl was the founder of Médecins Sans Frontières/Doctors Without Borders Canada (MSF Canada), which won the Nobel Peace Prize in 1999. He has been CEO and founder of several e-health companies.
Dr. Heinzl is a graduate of McMaster University’s DeGroote School of Medicine and completed postgraduate degrees related to global health at Harvard University (MPH ‘90) and the University of Oxford (MSc ‘01). He is a Fellow of the American College of Preventive Medicine. In 2000 he was awarded an Honorary Doctorate (LLD) from McMaster University and was named one of the “Hundred People Who Make a Difference” in Canada by Penguin Books. In 2016 he received the Alumni Award of Merit form the Harvard Chan School of Public Health. His Memoir, “Cambodia Calling” is published by Harper Collins.


Sarah Dulong
Mental Health Claims Advisor

Co-operators Life Insurance Company
Sarah Dulong is a Mental Health Claims Advisor for Co-operators Life Insurance Company. She has spent 18 years in the financial and insurance industries, including 10 years as a Disability Case Manager. From her experience managing disability claims, she has developed a passion for bringing awareness to and supporting initiatives surrounding mental health. In her current role, she works with Case Managers to provide insight, guidance and oversight for management of mental health claims. She researches best practices for mental health claim protocols and makes recommendations for changes or improvements. Sarah has served as one of the company’s Mental Health Employee Champions and in May 2017, took part in on-site verification with Excellence Canada. Co-operators was awarded gold-level certification and Sarah was very pleased to have contributed to achieving this milestone. Sarah has taken several industry related courses and is currently working towards her ALHC designation. When she isn’t glued to a computer screen, Sarah enjoys spending time with her family and friends, gardening, attending concerts and home decorating.


Roger Friesen, CPA, CMA
Director, Life & Disability Claims

Co-operators Life Insurance Company
Roger began his insurance career in 1996 as a financial analyst reporting disability results for Crown Life Insurance. The intricacies of disability management intrigued him so when an opportunity presented to lead a disability claims team with Canada Life in 2002, he jumped at the chance. The challenges and opportunities associated with disability claims have been Roger’s passion for the last 15 years. In addition to his responsibilities for life & disability claims, Roger currently leads key components of the Co-operators mental health initiative including research studies on mental health second opinion consultations and internet based cognitive behavioral therapy.


Mike Sullivan,
CEO and Co-Founder

Cubic Health
Mike Sullivan is the Chief Executive Officer and Co-Founder of Cubic Health. Cubic was founded in 2003 and is the leading analytics company servicing the employee benefits industry in Canada. Cubic uses proprietary clinical tools and analytics systems to assess transactional-level health claims data for Canadian employers and plan sponsors. Cubic also offers a suite of plan and risk management solutions to assist plans in ensuring long-term sustainability. The company’s goal is to optimize the health of both plan members and the plan itself.
Mike began his career as a pharmacist in Saskatoon, and has previous experience working in the pharmaceutical and benefits consulting industries. He continues to maintain an active license to practice with the Ontario College of Pharmacists. Mike is a member of Benefits Canada’s Online Expert Panel, and serves as an Adjunct Professor at the University of Toronto. Prior to that, he served as an Adjunct Professor at the University of Waterloo between 2011 – 2014.
Mike graduated from the College of Pharmacy at the University of Saskatchewan where he was honoured with a Centennial Alumni of Influence Award in 2014. He completed his Master of Business Administration degree from the Schulich School of Business at York University where he specialized in Finance.

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